Shot in one of the largest casinos on the West Coast. This documentary style video teaches the basics of great customer service from the experts—the real casino employees!
Point of Impact! This is a straight-to-the-point, front-line customer service training video. It focuses on the true point of impact for an organization: that point where th...
Created specifically to assist food service facilities of all types in complying with federal, state and municipal "Right-To-Know" regulations, these products address the major education and training requirements in these "chemical hazard" laws.
Created specifically to assist food service facilities of all types in complying with federal, state and municipal "Right-To-Know" regulations, these products address the major education and training requirements in these "chemical hazard" laws.
This is the best-selling customer service training video of all time, and for good reason. Its simple message has changed the way thousands of corporations view their customers...Treat your customers as you would a guest in your home.
In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an overemphasis on the superficial-the greeter at the door, the forced smile, and the gratuitous "have a nice day." Certa...
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