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In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an overemphasis on the superficial-the greeter at the door, the forced smile, and the gratuitous "have a nice day." Certainly, a pleasant manner is important, but all too often meaningful service is lost while superficial friendliness masks the problem. Delivering exceptional customer service requires action-meeting customer needs, knowing your product or service, following through and solving problems. You've Got Customers! follows the trials of a young customer service provider in his first job. There he receives an education from a most unlikely team of teachers-a bowling team. From them, he learns six key customer service techniques which could be used in any business, anywhere. By the end of this engaging story, viewers understand that "Good service isn't all about flowery words and pleasant smiles. It's about actions." Package Includes: 20 minute video and Leader's Guide
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