SKU: SEMWOU
For more than 20 years, Jane Handly has been highly sought-after as a speaker, trainer & consultant in the area of customer service & retention. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal team work, boosting sales and much more. As dynamic as she is down to earth, her unique style captivates and motivates people to go the extra mile to wow their customers. Starting out as a graduate of Wake Forest University with a Masters Degree in Communication, Jane went on to become an author as well. Her two books: "Getting Unstuck" and "Why Women Worry" have been the subject of articles in Business Week, Money Magazine, Ladies Home Journal and USA Today. In addition, she has appeared on more than 200 radio and television programs. Her impressive list of clients includes American Airlines, Neiman Marcus, Pepsi, Bristol Myers Squibb, Verizon, Southwest Airlines, Seven Eleven, Subway and hundreds of other prestigious companies and franchises. As a consultant, Jane Handly has researched over 700 major businesses and has gathered information that includes over a half million face to face encounters with customer contact employees. She knows beyond a shadow of a doubt what it takes to get and keep your customers. In this program you'll learn: - REDUCE CUSTOMER FALLOUT & INCREASE SATISFACTION - MORE EFFECTIVELY TEAM WITH YOUR INTERNAL CUSTOMERS - DELIVER THE KIND OF SERVICE PEOPLE RAVE ABOUT - HANDLE DIFFICULT CUSTOMERS & ACCOUNTS WITH EASE - GENERATE HIGHER LEVELS OF REPEAT BUSINESS & REFERRALS - AND MUCH MORE ... Program Contents: 80 minute video, Full lengh mp3 audio version, plus noteguide on a DVD.
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