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Bestsellers   Just A Call Away 5-Part Series Program It's Your Call: Remarkable Customer C.A.R.E. On the Phone Telephone Behavior: Rules of Effective Communication Are You With Me? Common Courtesy On the Phone Phone Power: How to Make the Telephone Your Most Powerful Business Tool

Products in the "Telephone" category

Telephone skills and customer service training videos and DVDs. Click on title for a full description.

Telephone

Sort by:     SKU     Product     Price      Default     Result pages:   1 2   Are You With Me? Common Courtesy On the Phone SKU: STAARE Good telephone manners come from doing everything you can to make a personal connection with whomever is on the other end of the line. The fact is, if you just take the time on the phone to make the kind of connection you naturally try to make when you'... More Information and Pricing Details Call To Order: Converting Telephone Inquiries Into Sales SKU: AIMCALL Using proper telephone behavior, up-selling and thereby increasing profits are the themes of Call To Order: Converting Telephone Inquiries Into Sales. This video humorously illustrates effective inbound telephone selling, whatever your product. And, since everyone can come into contact with a cus... More Information and Pricing Details Phone Power: How to Make the Telephone Your Most Powerful Business Tool SKU: SEMPHO Get ready for a content-loaded seminar will give you specific ideas on how to use the phone to your greatest advantage. Whether your a tele-marketer, sales professional, or collections agent, you'll learn and quickly benefit from these proven, practical ideas for getting through to the most impor... More Information and Pricing Details Telephone Behavior: Rules of Effective Communication SKU: AIMTEL Make every phone call effective.This video, presented by John Cleese, explains how people's behavior can either wreck a telephone conversation or make it into a highly effective piece of communication. More Information and Pricing Details Use the Telephone the Right Way SKU: JWAUSI Master today's key skills and strategies for effective telephone use. Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage t... More Information and Pricing Details It's Your Call: Remarkable Customer C.A.R.E. On the Phone SKU: STAITS When you think of the times when you have had great experiences as a customer, you automatically think of the people who made those experiences happen for you. We instantly know when we encounter a remarkable customer service professional, so why is it ... More Information and Pricing Details Just A Call Away 5-Part Series Program SKU: CRMJUST Get more out of each call by using the proven strategies and techniques in these five action-packed videos. Each tells a story that reveals the best steps possible to ensure that your people handle every call with excellent customer service skills and a caring attitude. More Information and Pricing Details Just A Call Away Series: Attitude is Everything SKU: CRMJUST-AIE Picking up on Jackson's plight to get to the birth of his first child, we understand the complete frustration when he narrowly misses the plane and the airline does not have another flight that afternoon. A dejected Jackson calls another airline to see if they can help.CRM L... More Information and Pricing Details Just A Call Away Series: Customers With A Difference SKU: CRMJUST-CWAD Encourage your customer service agents to take up the challenge and stretch their comfort zone when dealing with customers who may have a different culture or even first language.CRM Learning More Information and Pricing Details Just A Call Away Series: It's Your Call SKU: CRMJUST-IYC Lena is a telephone customer service agent in a busy entertainment booking company. She is under constant pressure to increase call rates and maintain customer service standards. To add to her frustration she encounters a delightful old man named George who is completely inexperienced in using th... More Information and Pricing Details Just A Call Away Series: The Outbound Call SKU: CRMJUST-TOC Isaac Jones works in an insurance company call center. His job is to make appointments for sales representatives to visit potential customers. His first call of the day is a disaster. Nine-year-old Danielle who has him believing the loss of her guinea pig was really the theft of a million dollar ... More Information and Pricing Details Just A Call Away Series: The Really Angry Customer SKU: CRMJUST-TRAC Customers become angry when they have unmet expectations and the situation is not handled well. Learn how to calm the customer and get the information needed to deal effectively with the issues.CRM Learning More Information and Pricing Details Selling on the Phone SKU: LEASEL These winning telephone skills will soon become second nature to your sales staff. Increased sales! That's what you'll have with improved telephone presentations. More Information and Pricing Details Telephone Courtesy Pays Off II SKU: LEATEL Do your employees know how to properly answer the phone? Poor phone etiquette can irritate your customers and drive them away. This video shows you how to use the telephone cordially, efficiently, and properly, so that the impression the customer gets of your organization is upbeat and positive. More Information and Pricing Details Telephone Skills at Work SKU: JWATEL This is a complete facilitation package. A three hour course pre-designed to make it easy on you. Regardless of new technology the telephone is still the most used business tool in today's workplace. It is also the most abused! More Information and Pricing Details

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