SKU: JWATEL
This is a complete facilitation package. A three hour course pre-designed to make it easy on you.Regardless of new technology the telephone is still the most used business tool in today's workplace. It is also the most abused!šš
You'll Learn:
How to "correctly" handle incoming and outgoing callsThe basics of telephone etiquetteHow to deal with complaint calls and turn them into successesHow to listen and speak effectively on the phoneThis video-based training program will teach you how to make the telephone your most valuable business partner.
This training program comes with a 33 minute video or DVD, book, PowerPoint CD and Group Facilitation Guide. The Facilitation Guide comes with facilitator instructions, fully reproducible Participant Materials and PowerPoint slides on CD. All are designed to save you time in developing and delivering your training sessions.
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