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This front-line employee training program presents a framework for improving service quality where it counts - at the point of contact with the customer. It teaches employees key concepts that win customers and drive loyalty.
Participants will learn how to:
* Recognize the challenges in an economy in which the customer has the power
* Enhance their personal competencies in the area of service quality
* Learn the whys that support specific customer service tactics
* Understand the economic impact service quality can have-personally and for their organization
The Service Pro: Better, Faster and Different package includes:
* Facilitator's Guide which contains step-by-step instructions for a 1-day training program
* PowerPoint? presentation
* Video
* 5 Participant Workbooks
* 5 copies of The Service Pro book
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