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A front-line customer service training video. Point of Impact! This is a straight-to-the-point, front-line customer service training video. It focuses on the true point of impact for an organization: that point where the customer actually comes into contact with the organization. This can be a cash register, a telephone, a reception desk, or even a web page-anywhere the customer makes a decision about the organization! The key to serving those customers, as demonstrated in Point of Impact, begins with having an A-C-E up your sleeve. A-C-E stands for the three basics of customer service: Attitude, Communication, and Effort. Each of these basics is demonstrated thoroughly in this humorous and fast-paced video. It has a variety of locations including a restaurant, a bank, a clothing store, a hospital, and a retail sports store. Training package includes: 14 minute video and Leader's Guide
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