SKU: BLALEG
3 one-hour videos
This three-part
video series presents the 10 fundamentals for defining,
achieving, and maintaining legendary service.
Viewers will be
able to do the following:
- Start a service-improvement
program.
- Improve levels of service.
- Ensure continuous improvement
of service.
Included is a
180-page facilitator's guide containing suggestions for
presenting the 10 fundamentals of Legendary Service, 23
practical exercises,19 service success stories, and statistics
that demonstrate the financial impact of extraordinary customer
service..
Purchase
includes: 3 one hour videos or 1 one hour video and Leader's Guide.
A one hour
adaptation of the original version is also available.
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