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Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect and support as they do their external customers. Our brand new release Inside information aims to show people how to develop more effective working relationships with their colleagues, particularly those in other departments, through better internal customers service. Inside information is ideal for those who want to break down "silos" in their organizations and build productive working relationships with people from different departments. The program covers: What internal customer service is and why it is importantMeeting internal customer needsCommunicating with internal customersGiving personal supportThe key benefits Learners will: develop closer, more efficient working relationships with those in other teams/departments, along with a sense of trust and shared purposetreat internal customers in the same way as external customersgive internal customers the best possible servicecommunicate effectively with internal customers and identify what they expect from one anotherrespect and support internal customersInformation: A Video Arts Production 2008 featuring James Dreyfus, Francis Barber and James Lance. Program includes: DVD (20 minutes) DVD extras (7 minutes) Course leader's guide on disk Delegate worksheets on disk Powerpoint slides on diskSelf-study workbook on diskDue to contractual restrictions, this product is available for shipment to USA addresses only.
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