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Perfect for new employees or freshen-up seasoned veterans, this program presents a logical, five-step selling process which new hires can easily memorize and start using with customers right away. With scenes set in a florist's shop, a hardware store, a men's clothier, a women's boutique, a shoe store, an electronics shop, and others, we follow the entire selling process from start to finish, using the following steps: Greet the customerDetermine his or her needsPresent merchandiseValidate the selectionClose the saleIncludes Participant's Guide & 14 minute DVD.
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