SKU: LEACOM
Learn how to turn a difficult conversation into an effective one! For Your Business Issues On Communication Skills, Conflict Resolution, and Teamwork. How To-Training Points: - How to focus on defining the basic problem of an issue.
- How to see the situation from the other's point of view.
- How to make sure your words, body language and tone of voice all send a consistent message.
- How to give and get feedback.
- How to lighten up a heated discussion.
Communicating with coworkers can be one to the most challenging parts of your workday. At one time or another, we've all had to maintain a conversation with someone who is defensive, a poor listener or a discussion dominator. Communication Nightmares shows specific examples of how to handle these personality traits and how to turn that challenging situation into an effective conversation. š Communication Nightmares explains that you must first make up your mind to deal with the situation, no matter how complicated or emotional it might be. Second, you must make the commitment to stick with the challenge until your message is clearly understood. Remembering these two tips will improve the way you communicate with your coworkers and the way they respond to you. š Video synopsis: The dramatic scenarios in Communication Nightmares exemplifies coworkers struggling through different types of conversation and personality conflicts: a retail worker and manager trying to understand the other's perspective, an employee struggling to get his boss to listen, an employee dominating the group discussion, an employee interrupting the conversation, and an employee having difficulty communicating what she really wants to say. Each dramatization shows how each of these situations can be improved by understanding how to apply the appropriate techniques. ššš š Package Includes: 26 minute VHS video or DVD and Leader's Guide.
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