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Shot in one of the largest casinos on the West Coast.
This documentary style video teaches the basics of great customer service from the experts—the real casino employees!
Learn how to:
- Welcome guests.
- Have fun at work and be a good host.
- How-to deal with a difficult guest.
- Thank guests and welcome them back.
Includes: 13 minute video, Leader's Guide, A deck of 52
training cards with every purchase!
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