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Release Date: February 2002 Assertiveness is defined as the ability to to express yourself openly and honestly without denying the rights of others. This engaging new video shares the "how tos" of assertive communication and identifies other common communication styles that can cause difficulties in the workplace. Key Learning Points: - Four common communication styles.
- Listening skills.
- Benefits of assertive communication.
Package Includes: 23 minute video or DVD and Leader's Guide
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