SKU: HRD50CAS
Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace. Each case study includes - Summary of the case
- Discussion questions which evoke thought and analysis
- Suggested solutions to the problems presented
Training Objectives: - Improve participant's listening skills
- Empower employees to negotiate solutions fairly
- Provide opportunities for participants to practice new skills in a supportive environment
- Illustrate the skills needed to respond productively to complex issues
Activities Cover - Performance appraisal
- Managing effectively
- Sexual harassment/discrimination
- Managing disruptive employees
- Coaching/counseling employees
- Hiring the right person
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