SKU: HRD20T
Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete.
Training Objectives:
*Demonstrate how effective listening can enhance organizational performance
*Improve interpersonal relationships among staff
*Eliminate common blockages to listening
Selected Workshops:
*How Well do You Listen?
*Blocks to Listening
*Listening Between the Lines
*Active Listening
*Communication Styles two-way *Communication
*Listening and Stress
*When the Phone Rings
*Remembering What You Hear
*Notetaking
*Concentration
Time Guidelines
Each workshop takes 1-3 hours.
Product Includes: 518 page 3-ring binder.
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